You
can book through Vietnam Airlines' (VN's) telephone sale or at our
booking offices online.
You must provide details of passport to us, your telephone number to
contact in case the flight schedule may be changed.
You must give us your passport as registered when making
reservations then purchasing E-ticket at VN's booking offices and
its authorized agents.
VN's officer will give you back “Receipt” and the
“Itinerary/Receipt” together with pre-printed “General conditions
for carriage (extract) of Vietnam Airlines”.
VN's e-ticket is sold by VN's ticketing offices and its authorized
agents. The sale of E-ticket is made through VN's sale network as
that of paper ticket. In the future, passenger can buy E-ticket and
make payment through the Internet.
The “Itinerary/Receipt”:
The “Itinerary/Receipt” is a printed sheet of paper
providing basic information of passenger’s journey in order to help
passenger precisely identifying transportation services. The
“Itinerary/Receipt” does not have legal status as that of paper
ticket.
At the airport:
You must present passport as registered in the E-ticket.
The presentation of the "Itinerary/Receipt" helps the procedure to
be done faster and more conveniently.
In case you do not have the "Itinerary/Receipt" with you, you can
provide ticket number or your full name, flight number and date of
flight.
Refund/Change:
The refund/change of the E-ticket can only be done if your fare
conditions allow to refund and/or change.
It
is required to provide details of passport as registered when making
reservation and purchasing E-ticket.
If
the registered passport is lost, you must write
Letter of commitment and use another legal passport.
Refund beneficiary:
-
The refund can only be done to person named on the carriage document
or the purchaser.
-
In other cases, the person receiving the refund must have legal
authorized letter of the above said refund beneficiary.
-
The refund is made only at the first issuing place or VN’s booking
office in charge of that issuing agents.
The form of refund is that of payment.
In
case you have bought a ticket(s) but haven’t used the whole or part
of the ticket(s), you can refund it to the ticket offices of Vietnam
Airlines as allowed under the current regulations of Vietnam
Airlines.
Eligibility for refunding:
• Only passengers whose names are written on the documents of
transportation or those who have paid for the ticket(s) are entitled
to refund the ticket(s). Those who wish to refund the tickets have
to fully submit their identity documents as required by current
regulations. In other cases, those who are to receive the refund
have to submit a valid letter of authorization which is issued by
those entitled to refund the ticket(s), as stipulated above, and can
be verified by the Vietnam Airlines office or local authority.
• Ticket(s) must retain the cover and all pages and must be unused,
unworn, and without any erasure.
• The time for refunding ticket(s) stipulated by Vietnam Airlines
must not have run out.
• Ticket(s) cannot be categorized as Non-refundable.
• Ticket(s) haven’t been reported as missing.
Refund fees:
• 10% of the value of the ticket(s), for the complete domestic
itinerary inside Vietnam.
• 30 USD per unused ticket and 15 USD per partly-used ticket, for
part or total international itinerary.
• The above fees do not apply to discount ticket price, chartered
flights, exchanged services, as stipulated by Vietnam Airlines.
Reissuance of ticket:
In case you have bought a ticket(s) but have used only part
or have not used any part and now wish to make a change, Vietnam
Airlines will agree to reissue the ticket(s) if the ticket(s)
satisfies the following criteria:
• Ticket(s) must retain cover and all pages must be untorn, and
without any erasure.
• Ticket(s) is still valid.
• Ticket(s) is not designated as unchangeable.
• Ticket(s) is not reported to be missing.
• In case of not following the correct procedure, customers cannot
change but must refund the ticket(s) instead.
Changing reservations:
You must contact VN’s booking offices or our agents in
order to change your reservations.
You may be charged penalty fees and/or additional collection as
required in your fare conditions.
You may request for a new “Itinerary/Receipt” with new information
of reservations.
Lost ticket:
In case you have bought a ticket(s) from Vietnam
Airlines and have not used it or have just used part and have
then lost it, you can gain reimbursement by following this
procedure:
Once having lost a ticket(s), you must go to the offices of
Vietnam Airlines to report the ticket missing and fill in the
Form of ticket loss declaration as required by current
regulations.
You can buy a new ticket(s) from Vietnam Airlines at the price
applied at the time of buying. The itinerary of the new ticket
may differ from that of the lost one(s), provided the the lost
one does not restrict the changing of itinerary and the new
itinerary is made through Vietnam Airlines.
When the validity period of the lost ticket(s) has expired but
it has not been used, you can gain reimbursement in the
following cases:
• The itinerary of the new ticket(s) is the same as that of the
lost one: you can gain reimbursement to the value of the new
one(s).
• The itinerary of the new ticket(s) is different from that of
the lost one: you can get reimbursement to the value of the
unused part of the lost one(s).
• Not to buy new ticket(s): you can get reimbursement of the
value of the unused part of the lost one(s), provided that the
lost one(s) does not restrict return ticket(s)
You can gain reimbursement only when satisfying the
following:
• The ticket losing declaration form is filled in as required by
the regulations of Vietnam Airlines
• By submitting the Passenger page of the new ticket (in case
you buy a new ticket).
• The validity period of the lost ticket(s) has expired
• Showing valid proof of identity
The handling fee is 20% of the reimbursed amount, for lost a
ticket(s) covering an itinerary completely inside Vietnam, and
40 USD for other cases. Any additional fees arising from
transferring the money (if any) will be borne by customers.
You are not entitled to reimbursement and are totally liable for
damages if Vietnam Airlines finds out that the ticket(s) which a
customer has reported missing has actually been used by that
customer to fly, return, or swapped for another.
In the case of finding a lost ticket(s) which has been reported
missing, you must return it to Vietnam Airlines and will gain
reimbursement right after returning, if you have already bought
a new ticket(s). You will gain reimbursement for the validity
period of this ticket(s) if you have not bought a new one.
E- Tickets
