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CUSTOMERS'
TESTIMONIALS
Thank
you for your choice to use our services and staying at our hotels!
The motto of our company is to provide a satisfactory service to all
of our guests. In order to achieve this aim we need to know your
opinion on it. A praise would be a motivation for us to continue our
services. And any critic would naturally be a reason for us to improve
our services according to the requirements and desires of our guests.
Please tell ANYBODY what you like about us!
Please tell US what you dislike! |
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Brian & Gaye Robinson from Sydney, Australia
brian.robinson@optusnet.com.au
My wife and I are very pleased with the services
provided by your company. I would particularly like to say that
your employees are excellent and very professional.
Our tour guides and drivers were first class. We would certainly
recommend your company to our friends and family.
We would particularly like to congratulate your office staff and our
tour guide on their good work for us. Their attention to our
requirements and flexibility was very much appreciated.
I could make only three very small recommendations for your
development programs:
- Continue to develop your internet services with up to date
information
- Implement a customer identification method so that customers can
be linked to multiple bookings
- Fix the door bell at the hotel
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Ms. Sandra Robinson from Hervey Bay, Australia
sjrob@optusnet.com.au
We have had a fantastic holiday in vietnam. Your accommodation and flight reservations were very trouble free. The hotel - Nhi Nhi in Hoi An - was wonderful. The staff and accommodation were superb.
When we come back to Vietnam, we will definitely use your services. |
Mr. Stephanie Phong from Kuching, Malaysia
sphong88@yahoo.com.au
YES, I am very pleased with your
services... the application of visa on arrival, booking of hotels
and air tickets have all been arranged nicely without any problem.
I'll surely use your services again in my next trip to Vietnam.
Thank you for all your help. |
Mr. Jaroonphan Limsong from Bangkok, Thailand
jaroonphan@hotmail.com
I was so satisfied on your company's service for both air tickets
and rooms booking.
There was nothing inconvenient for my case. |
Michele & Paul Etingoff-Lourie from Maroochydore, Australia
thewhiteolive@optusnet.com.au
Thank you for your enquiry regarding our trip to Vietnam.
We found our travels there to be most informative and the hotels we
stayed in were comfortable, clean and welcoming. We would certainly
use your services again and wish you the very best in your business
endeavours.
Our only complaint was when we were leaving your wonderful country;
unfortunately the immigration people were quite unpleasant. This has
nothing to do with you, we know, but perhaps you have some influence
in that area and could pass this on.
On a happy note, we had a wonderful time and loved the people of
Vietnam. |
Mrs. Fran Benton from New Zealand
fran_b@xtra.co.nz
We
are now back home in New Zealand and we thought that we would write
to say thank you very much for a wonderful tour and provide you some
feedback.
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Hotels you
chose were in an excellent location and most were of good 3 star
quality. The best hotel was the Duy Tan Hotel in Hue but the Que
Huong in Nha Trang was very good too. Not so good were the Sand
and Sea (very damp smell in rooms) and the Cong Doan Ha Long in
Halong Bay (no hot water and then water that came out was brown).
Also no electricity at Cam Do Hotel in Da Lat but that was out
of their control.
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Restaurants
were very well chosen except for the Nha Trang and Da Lat part.
Our first lunch in Nha Trang on Day 9 without a guide (the
driver took us there) was very nice but the lunch on Day 10 (Nha
Trang trip to islands) was very basic with only 2 dishes with
boiled rice – deep fried fish and one plate of vegetables. All
other lunches on the tour were at least 7 dishes including soup
and fruit. Da Lat lunches and dinners we have already told you
about being unsatisfactory, with guide Jolly Binh.
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Guides were mostly
excellent and professional with the best being the young, University
trained ones. In particular we would like to tell you that our
Hanoi, Saigon, MeKong Delta and Cambodia guides were excellent and
we tipped them and the drivers more than the others to say thank
you. As we have already told you the guides in Nha Trang did not
speak very good English and did not appear to have a good knowledge
of the area, and so they did not tell us much information.
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We feel that your
company should look at using a new Tour Company for the Nha Trang
and Da Lat area, as tourists are not getting good value for their
money here, and we think that this tour company and their guides are
not spending all of the money that you have provided them to look
after the tourists. We noted in the book that Jolly Binh asked us to
write our comments in, other tourists had written that they were
upset that they should have been told by their Tour Company that
there were extra charges to be paid for meals. This is referring to
how we too were asked to pay extra to cover Jolly Binh’s meal.
- The Cambodian Tour Company
that you used was very good, though the standard of food was not as
good as Vietnam, possibly because it was more expensive here. Thank
you for booking 4 star hotels here as they were very nice.
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I think there was
a mix up with the final itinerary you sent us, as the no guide days
were down as Days 1, 6, 10, 11. We think this was supposed to be 1,
7,9,11. Thank you for refunding the Hoian day with no guide even
though you were charged for it. We are sorry for you that you had to
pay as we did not need the guide to take us to the restaurant.
(Driver could have done this)
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When we reached
Saigon, our guide informed us that we would not be able to return
from Chau Doc in time to catch our plane to Cambodia as it as a 7
hour car trip. (Day 16). As you know, I always had a concern about
this day and the time it would take to travel back to Saigon, so we
arranged with the Saigon Tour Company to stay two nights in Can Tho
and cancel the trip to Chau Doc. We were happy to do this as we
still got to see the crocodile farm and our guide put in a few other
things but thought that you might like to know so that if you are
booking other tourists, you are aware how far the car trip takes
from Chau Doc to Saigon.
We really found
your tour great value and well planned and will be happy to recommend it to our
friends and family. Also thank you very much for responding to and accommodating
our changes as required throughout our tour eg change in guides.
Hope you had a very Happy New Year. Did you get the Christmas present from us?
The paua shell is also called abalone and New Zealand is known for the beautiful
colours of the shell. |
Mr. Steven Tran from Edmonton, Canada
tran.steve@yahoo.ca
We were very happy to book with TUN TRAVEL company and excellent
service that your company provided, especially the tour guide name
Phuong very helpful.
Thank you. |
Mr. Teu Iwin from Singapore
iwinteu@gmail.com
The tour is great and memorable. The services and the staffs have
been very helpful as i have made many changes to my hotels and the
response from your staffs have been very quick. Despite all the
changes i have made during the trip, your staffs have been very
patient and kind to assist me in all. I really appreciate it alot.
I will definitely book via your website again when i travel back to
vietnam. I hope you all can continue to grow in business and bring
more ease to all the travellers coming into vietnam.
Thanks alot
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