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De Syloia
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Campbell Wallace from London, Great Britain
I booked this hotel after reading a couple of good guide book write ups (Lonely Planet and Footprints - the latter being a very good guide book, but the way). I'm so glad I did.
The location: only a 10 minute walk from the Hoan Kiem lake and surrounding street bustle, with shopping galore. However, unlike many of the main roads in Hanoi, there aren't VAST amounts of scooters and mopeds at all hours of the day and night. There's also a convenient ATM next door.
The rooms: Amazing. Lovely and spacious, tastefully decorated with big, comfortable beds and excellent bathroom facilities. As good as, if not better, than many a Western hotel I've stayed in. You also get complimentary fruit and 2 bottles of water per day, which is ideal for keeping you upright during a full day of walking around the hot city. Flowers and chocolates on the pillow were a nice touch. Cable TV, too - not that you should be spending much time watching it. Safes are included.
The service: This is the exceptional part - best I've even known. Staff speak good English and fall over themselves to be helpful. Two instances really stand out - we handed in some laundry and asked for it back the next day. We got back from a day trip the following day and waited for the knock on the door. Nothing. So I asked reception, and it turned out they had got the laundry back the SAME day as we put it in, and folded it neatly in our cupboard. I also managed to leave my camera battery charger behind after leaving Vietnam. A quick e-mail was all it took for the manager to airmail it to me, refusing any payment whatsoever (it arrived 3 days later in the UK). Outstanding. The bellboys were also incredibly friendly and helpful, ensuring we avoided some of the less-than-honest taxi drivers of the city...!
Food: the Cay Cau restaurant is a great place to experiment with Vietnamese food. Highly recommend the intriguingly named 'Beef on Metal Net' and the less mysterious 'Shrimp on Bamboo Tube'. Wine can be pricey, but then it is shipped from Oz and France.
At a price of only about USD$65 a night, I really can't recommend this place enough - all the creature comforts of a luxury chain hotel, with more Vietnamese charm and less expense.