Stars Hotel's customers' reviews


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Mr. A'AN from Jakarta, Indonesia  
Good Hotel.
thank for your services for us.

Mr. T kraaijveld from Amsterdam, Netherlands  
we stayed 3 nights in the stars hotel, the staff was oke, untill we booked our tours elswhere, especially the young men was not so polite.
No we defenitly would not stay in this hotel again, you can find a better hotel for the same rate.

Mr. Jason Chua, Singapore  
Stayed in Stars Hotel from 8 May to 12 May 2006. Throughout my stay, I\'m impressed by the genuine warmth and friendliness of the staff. The rooms are clean and comes equipped with a/c and tv. If you want to experience vietnam, stay in the old quarters and get to see Hanoians going about their daily routine.

Mr. Tuong Duy Nguyen & wife - San Francisco, USA  
My wife and I are very satisfied with our stay at this hotel: The hotel is clean, the service is good with exellent personal service that you hardly find at other hotel at this price range. Only one caution - that may be either minor or major issue for hotel guests - is that the hotel do not have an elevator. However, how can you expect to have everything for a hotel located right in the heart of the Hanoi Old Quarter, adjacent to the famous Hoan Kiem Lake at this price range ($US15-$US30/night).
Again thank you for having provided us a wonderful stay at your hotel.

Ms. LEONG MAY HAN
We stayed at the stars hotel when we visited hanoi last week, and the staff are very helpful and friendy. I would like to thanks Mr.Hung helped as organize our trip to halong bay.
Next time when we visit hanoi, we difinitely would like to stay at stars hotel.
THANK YOU !!!

Mr. Ngoc Nguyen
I am my family of 5 stayed at the Stars Hotel in Hanoi early December 2005 and we had a terrific experience. We stay there only for one day, because they didn't have the room for all of us for that week. However, we received excellent service. Mr Hung and Ms Hoa were very very nice.
This is the first time we visited Vietnam and they were so caring and warm, they made us feel very comfortable. We wanted 2 rooms in the same floor, which is something that they didn't have.
Mr. Hung helped me find another hotel the next day. He is really a gentleman and a good listener.
They serve good Pho every morning. Next time, we visit Hanoi we definitely would like to stay and spend more time at this hotel. Small hotel with HUGE heart.

Mrs. Nhien Ly 
I have stayed app. 10 days (3 sept to 14 sept 2005) in Stars Hotel with my husband and mom. We have great days staying in the hotel thanks to Huong, Hung, Giang, Tuan and Truong. I've sprained my ankle, Huong has token care of my ankle and my needs in that period. Hung has looked after my ankle by cooling down with ice. All of them have worked very good and very very modest, and that makes them so specially. I love you all guys. Hereby I particularly thank to Huong and Giang for your fine conversations and services. You do a good job.

Mr. Claus Weinberger 
We spent several nights in the Stars Hotel after having booked it via internet. We experienced a friendly and helpful staff. However there were some issues we were not satisfied with. First of all after booking the most expensive Deluxe room more or less based on the picture we were disappointed about the size of the room and the differences between the lovely picture and the real impression. There seem to be many Deluxe rooms in this hotel altough the clear distinction was not clear to us. In addition to that we would not say that any room to the street in the ancient city is quiet. In the small restaurant it was very cold due to the AC. Although it was anyway cold outside they could not stop the AC or even heat the restaurant thus we had to sit with our winter jackets there. After being asked the staff answered that the AC is broken and the operation condition cannot be changed. Moreover, we were shocked to see the same rat in the restaurant at several days. Again, they did not take care about removing it somehow. We would have expected a more customer comfort related attitude. Amex is now not accepted anymore. I asked to remove the badge in their window since I wanted to pay with it to save 1% compared with Mastercard but they refused to accept the Amex. but they wanted me to pay the additional 1% with Mastercard although they forgot to remove the Amex acceptance badge.

Regarding the tours they work together with ODC travel. This was well-organized and we enjoyed the tours. But 2 US$ were added to the prices which are published on the hotel. Maybe this is for the hotel-pocik-up service. For comparision of prices this should be known.

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