ImageContact us ImageFrequently Asked Questions
  • 1 Change your dates, cancel or check your booking status.
  • 2 Add a special request or change your details.
  • 3 Request copy of hotel voucher / invoice.

It's easy and completed in a matter of minutes in My Bookings

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What is the HOTEL VOUCHER?

The Hotel Voucher indicates you have a confirmed and paid booking with TUN Travel. We will sent you the Hotel Voucher as well as your receipt through email. You should present either an electronic or paper copy of your Hotel Voucher upon check-in.

Should you not receive it please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'My bookings' via the website or contact us.

Where can I check my booking details and status?

You can check your booking status and details by logging on to 'My bookings' via the website. Alternatively you can contact us directly by phone or email or chat online with us

I have booked a hotel but I have not received my hotel voucher?

Should you not receive it please check your junk mail and/or spam filters belonging to the email address you provided when making the booking. You can also check your booking status by logging on to 'My bookings' via the website or contact us.

How do I know if my reservation is confirmed?

Your booking is confirmed and guaranteed once you receive Hotel Confirmation and Receipt email from us. The Hotel Voucher indicates that you have a confirmed and paid booking with TUN Travel.

Should you not receive it please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'My bookings' via the website or contact us.

How long does it take to get a confirmation?

In most cases, you will receive this email along with the Hotel Voucher and Receipt after your booking has been paid or within 30 - 60 minutes if you pay by credit card for your booking. If not (in high season, holidays or special events...) we will contact and send to you within 24 hours.

Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to 'My bookings' via the website or contact us immediately.

Can you please resend the Hotel Voucher and Receipt to me?

Just by clicking on the "resend my hotel voucher" or "resend my receipt" link provided in your Confirmation email, you will be able to resend your hotel voucher.
Or you can also receive your hotel voucher and receipt by logging on to 'My bookings' via the website and request to resend them.

I have received the Hotel Voucher, but when I called to hotel, there is no record at the hotel?

Most bookings are instantly confirmed. If the hotel has no record of your booking, please contact TUN Travel Customer Service immediately. Our contact details are displayed on the hotel voucher.

Or you can ask the hotel to call us directly and pass the phone to you or you can dial us yourself. Long distance charges may apply but we will refund you for the cost of the call. All you need to do is provide us the receipt.

Do I need to confirm my booking with the hotel directly?

No need. The Hotel Voucher from the confirmation email is all you need. You should present either an electronic or paper copy of your Hotel Voucher upon check-in.

I have made a duplicate booking. How do I proceed?

A duplicate booking will not be processed and charged unless you confirm to us that it is not an error. One booking will be processed and the others will be cancelled.

Can I change the name on my reservation?

Should you need to change the name of the reservation you must contact TUN Travel Customer Service as soon as possible. If you do not contact us to change the guest name, the hotel reserves the right to refuse check in for your booking without any refund.

Can I check-in without the hotel voucher?

If you do not present the hotel voucher to the hotel, you may experience problems checking in. Please show either an electronic or paper copy of your Hotel Voucher once you check in. 

How do I check-in at the hotel?

You need to present to receptionist:
- The hotel voucher
- A valid photo ID / Passport
- The same credit card used to make the booking (no need if you have paid by other methods)

If you have any problem, please contact us immediately by phone, chat online, email or fax. 

How do I get a receipt?

If you wish to get a receipt, please use the link "get my receipt" in the confirmation email.  You can also action this request by logging on to 'My bookings' via the website.

How can I have the receipt under my company name and address?

If you wish to get your receipt under your company name & address, please contact TUN Travel Customer Service.

How do I make a reservation for someone else?

To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.

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